FAQ
Frequently asked questions.
The real questions people ask us, with real answers — including the ones other hosts prefer to leave vague.
What happens during migration?
Your current site stays online throughout the process. We copy your files, databases and email to our infrastructure, test the result on a temporary address, then schedule the DNS cutover with you. You approve before, during and after. Details on the Migration page.
Will my email be transferred?
Yes. We recreate your mailboxes with us and migrate their contents when your current provider technically allows it. The MX record cutover is planned so no messages are lost during the transition.
Will my site be interrupted during migration?
In most cases the cutover happens with no perceptible downtime: the site keeps being served by the old host until the copy with us is validated. If a short freeze window is needed, we schedule it with you outside peak hours.
Where is my data hosted?
Your sites are hosted on our servers in Montreal. Backup copies are encrypted before transfer and the storage provider does not hold our decryption keys. DNS is served from four points of presence (Montreal, Toronto, Paris, Seattle). Details on the Infrastructure page.
How long are backups retained?
7 daily, 4 weekly and 6 monthly backups — you can go back up to six months. Restorations are tested periodically. See Security and backups.
How does a restoration work?
Email or call us, tell us what to recover (a file, a database or the full site) and which date to restore to. We restore, then verify the result with you.
Who steps in if WordPress breaks?
We do. With the Managed WordPress plan, we often detect the issue before you thanks to monitoring, and we intervene directly. On other plans, our support looks for the real cause — hosting, DNS, plugin, theme — instead of sending you back to your developer.
Does the promotional price change at renewal?
There is no promotional price here. The listed price is the price you pay, at purchase and at renewal.
Can I cancel anytime?
Yes. Our hosting plans have no commitment, and you get a 30-day satisfaction guarantee: if the service does not suit you, we refund you.
Can I talk to a person before ordering?
Of course. Call 1 866 625-9766 or write to contact@lyshosting.ca, Monday to Friday 9 a.m. to 5 p.m. (Eastern Time). Someone who knows the infrastructure answers.
Is it suitable for WooCommerce?
Yes — we recommend the Pro or Managed WordPress plan for a store. See the WooCommerce hosting page.
Do you also transfer the domain and DNS?
Yes. We can host your DNS zone on our infrastructure (four points of presence, DNSSEC) and help with domain transfer — or leave it at your registrar if you prefer.
What are your support response times?
Standard support: reply within 4 to 8 business hours. Pro, Managed WordPress and Partner clients: reply within 1 to 2 hours. Emergencies are monitored outside business hours. These commitments are written in our SLA.
Do you offer an uptime guarantee?
Yes: 99.9% monthly availability, with service credits upon request if we miss it (10% to 50% of the invoice depending on the gap). Our status page is public.
Can I pay annually?
Yes, annual payment is available at order time. Prices stay the same — it is simply one invoice instead of twelve.
Do you host sites other than WordPress?
Yes: static sites, custom PHP, most common CMS platforms. If you are unsure about a specific need, ask us before ordering — we will answer frankly.
Your question is not here? Ask it directly — and if it comes up often, it will end up here.